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Frequently Asked Questions

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Do I need a doctor's prescription before placing an order?

No, not necessarily. We welcome orders supported with prescription though. But if for some reason, you don't have prescription, we do let you place orders with us nonetheless, without any upfront prescription. However, as a responsible user, you must consult your doctor before you start administering these medicines.

Is it safe to buy these medicines online?

Yes, its absolutely safe. We at realpharma take utmost care of our customers' safety. These medicines are genuine, in their branded packaging. If you still have some specific questions or concerns, please reach out to us through our "contact us" section of the website and someone from our panel of experts will respond to you.

What time in the day can I place the order?

We operate 24*7. We can be reached via calls, texts and emails for your orders. You can choose to place orders at any time of your choosing, to suit your convenience.

How do you deliver the product?

The shipment of your products will be via FedEx and UPS which are considered the safest and fastest across US, with overnight shipping and same day delivery as options.

What happens to my money in case I have an issue or am unhappy with the package delivered?

Our return policy takes care of that. We do refund 100% except for shipping charges, if any, if you are not satisfied with the product. All you need to do is place a request to our customer care team, and they do the needful for you. Ours is a "No questions asked" return policy.

Will the purchases done using your website be confidential? I don't want authorities to know that I made any purchase from your portal, is that possible? If yes, how?

Our customer records are kept in our database only during the ordering proces. Once the order is placed successfully, the customer data is deleted right away. Thus keeping your purchase absolutely private and confidential.

Which payment option are available to me for making payment of the products?

We accept all major and secured payment options such as cod, PayPal, credit card/debit card.